Returns
What is your returns policy?
In the unlikely event that the goods need to be returned, the customer must return the printed items to us. If time allows, we will inspect the goods to establish the nature of the problem and contact you to discuss the options available.
We will always try to ensure this situation does not arise. We will always address any issues throughout the process as quickly as possible. Our aim is your satisfaction and to provide memorable and beautiful funeral stationery in memory of your loved one.
If you have notified us of a problem with the products, we will either replace or repair any products that are damaged or defective upon delivery; or, if there are no other options available, refund to you the amount paid by you for the products in question in accordance with our Returns Policy.
We cannot accept responsibility for any spelling or printing errors that have been subsequently spotted by the client after they have approved the proof. If there is time, we are happy to amend the item and print it again, however the client is liable for all additional costs incurred.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products.
Returns only accepted if goods are returned within 7 days. We are unable to refund Postage and Handling unless the item is faulty.
Please include your order number with any returned goods.
Returns Address
Please return goods to the following address:
Fitting Farewell Limited
Springfield House
Pipers Road
Redditch
Worcestershire
B98 0HU.


